Help Center
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Frequently Asked Questions
Quick answers to common questions about our services
Blockchain & Wallet
How do I create a wallet?
You can create a wallet through our mobile app or web interface. Click "Get Started" and follow the setup process. Make sure to securely backup your recovery phrase.
What is Coin AI and how does it work?
Coin AI is the native cryptocurrency of NetworkCoin AI blockchain. It's used to pay transaction fees, access services, and power ecosystem applications.
How do I send transactions?
Open your wallet, click "Send", enter the recipient's address, amount, and confirm. Transactions are typically confirmed within seconds.
What if I lose my private keys?
If you lose your private keys or recovery phrase, your funds cannot be recovered. Always backup your recovery phrase in a safe, offline location.
eSIM & Connectivity
What is an eSIM and how does it work?
An eSIM is a digital SIM that allows you to activate a cellular plan without a physical SIM card. NetworkCoin AI provides blockchain-powered eSIM services with global coverage.
Which devices are compatible with eSIM?
Most modern smartphones support eSIM including iPhone XS and later, Samsung Galaxy S20 and later, Google Pixel 3 and later. Check your device specifications.
Can I use eSIM in multiple countries?
Yes! Our eSIM service works in 180+ countries. You can purchase data plans for specific regions or opt for global coverage.
How do I activate my eSIM?
Purchase a plan in the app, scan the QR code or enter activation details manually in your phone's eSIM settings, and your service will activate automatically.
CODER & AI Builder
What can I build with CODER?
CODER allows you to build websites, mobile apps, smart contracts, and dApps using AI assistance. No coding experience required.
Is the AI-generated code secure?
AI-generated code should always be reviewed and tested. We recommend security audits for smart contracts handling significant value.
Can I deploy directly to the blockchain?
Yes, CODER integrates with NetworkCoin AI blockchain for one-click deployment of smart contracts and dApps.
CHAT & BROWSER
Is CHAT encrypted?
Yes, all messages are end-to-end encrypted. Your communications are private and secure on the blockchain.
What makes BROWSER different?
BROWSER integrates Web3 capabilities, AI-powered search, and native cryptocurrency wallet functionality for a seamless decentralized web experience.
Can I send payments through CHAT?
Yes, you can send Coin AI and other supported tokens directly through chat conversations instantly.
DeFi & Payments
How do I stake Coin AI?
Visit the DeFi section in your wallet, select "Stake", choose amount and duration. Earn rewards while securing the network.
What are transaction fees?
Transaction fees on NetworkCoin AI are extremely low, typically under $0.01. Fees go to network validators.
Can I send money internationally?
Yes, send payments globally in seconds with minimal fees. Recipients can cash out through our partner network.
Security & Account
How do I enable two-factor authentication?
Go to Settings → Security → Enable 2FA. Scan the QR code with your authenticator app and enter the verification code.
What if I suspect unauthorized access?
Immediately change your password, enable 2FA, and contact support. Review recent transactions and connected devices.
How is my data protected?
We use bank-grade encryption, secure data centers, and follow strict security protocols. Your private keys never leave your device.
Still Need Help?
Our support team is here to assist you 24/7